Return Policy

At Luxe Scentz by Rachel, each candle is handcrafted with love and care. Because our products are made to order, we do NOT offer returns or exchanges for change of mind.

If your order arrives damaged or incorrect, please reach out to us within 3 days of delivery at luxescentzbyrachel@gmail.com
Be sure to include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging

We’ll review your order and do our best to resolve it quickly — whether that means a replacement or store credit.